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Terms & Conditions

By accessing or using our services, you agree to follow the Terms & Conditions listed below. Please read them carefully.

1. Service Platform

Talyfix provides a platform where users can request repair services for their devices, subject to our policies and service terms.

2. Repair & Workmanship Warranty

We provide a workmanship warranty of up to 12 months, provided the device has not been opened or tampered with after repair. Part warranty is separate.

Devices with pre-existing issues may develop additional faults during repair. We always inform you in advance, but we are not responsible if issues progress naturally.

3. Data Security

We follow strict processes to protect your data. However, 100% data safety cannot be guaranteed.

Customers are responsible for licensed software. We are not liable for loss of pirated data/software.

4. Device Safety

Talyfix is not responsible for loss/damage due to theft, accidents, or natural events during repair or transit.

5. Replaced Parts

Old replaced parts will be collected and retained by the company.

6. Pre-Repair Checklist

Customers must verify and sign the checklist before and after repair.

7. Mandatory Return of Parts

Faulty parts must be handed over to the technician during replacement.

8. Repair Timeline

Standard repair time is up to 72 hours, depending on part availability.

9. Replacement Approval

Customers must approve part replacement costs before work begins.

10. Diagnosis

Devices with no power/display require full inspection. Additional issues may be discovered later.

11. Declined Repair Charges

₹299 diagnosis/logistics fee applies if repair is declined.

12. Warranty Visit Charges

₹299 visit charge applies during warranty claims.

13. Warranty Limitations

  • Physical damage
  • Water damage
  • External issues

14. Appointment Changes

Reschedule at least 1 hour before. Cancellation may incur ₹299 charge.

15. Device Storage

Devices must be collected within 15 days after repair.

16. Warranty Procedure

Share a short issue video on WhatsApp. After approval, technician visit will be arranged.

17. Serviceable Area

Warranty is applicable only in serviceable locations.

18. Faulty Parts Submission

Submitting defective parts after repair is mandatory.

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